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Retail Insights

Collection

An early view of post-COVID-19 discretionary spending in Asia

– A survey of consumers in China, India, and Indonesia shows how the COVID-19 outbreak has affected their plans for discretionary spending—and which shifts could be part of the next normal.
Article

Redefining value and affordability in retail’s next normal

– Most US consumers are worried about the economy. Grocers, mass retailers, convenience stores, and drugstore chains will need to... carefully refine their value strategies.
Article

Moving past friend or foe: How to win with digital marketplaces

– To remain competitive, brands should meet consumers where and how they shop and develop sustainable marketplace strategies as... part of a broader channel strategy.
Article

Hospitality and COVID-19: How long until ‘no vacancy’ for US hotels?

– New research indicates an extended and variable return for one of the hardest-hit industries
Interview

A perfect storm for fashion marketplaces

– In this virtual roundtable, European fashion executives discuss digital acceleration and the role of marketplaces in light of... the COVID-19 crisis.
Article

As physical doors close, new digital doors swing open

– The penetration of online commerce is lower in Australia than in the United States or Europe. But the lockdown is closing the... gap.
Article

Consumer organization and operating models for the next normal

– Many consumer-goods companies and retailers have risen to the challenges presented by the pandemic. Seven core practices can help... them keep what has worked and prepare for what lies ahead.
Article

Fashion’s digital transformation: Now or never

– Some apparel, fashion, and luxury companies won’t survive the current crisis; others will emerge better positioned for the future.... Much will depend on their digital and analytics capabilities.
Collection

Global surveys of consumer sentiment during the coronavirus crisis

– Consumer optimism varies by country depending on what stage each country is in the coronavirus contagion cycle.

Coronavirus: Leading through the crisis

Insights on how organizations can respond, and what happens next

Featured publications

Issue

Future of retail operations: Winning in a digital era

– This compendium explores the breadth of change and risk throughout the modern retail industry.
Issue

Perspectives on retail and consumer goods, Number 7

– The seventh edition offers some of our latest thinking on the trends and disruptions reshaping the consumer sector.

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More insights

Article

The next normal in consumer: Implications for Consumer Goods M&A

– Lessons from the global financial crisis teach us that consumer goods companies should consider an active approach to M&A,... adapted to the current context, to emerge stronger in the next normal.
Interview - McKinsey Quarterly

Leading with purpose and humanity: A conversation with Hubert Joly

– Best Buy’s former chairman and CEO reflects on a business’s reason for being by defining it around purpose and humanity, the link... to competitive advantage, and managing shareholders and stakeholders during a crisis and beyond.
Article

Staying ahead of the B2B ecosystem disruption in emerging Asia

– Consumer-goods companies in Asian emerging markets are turning to data, analytics, and digital solutions to realize value in traditional... trade.
Report

Rebooting retail: How technology will shape the future of retail

– This new report outlines a future of UK retail where a third of all tasks are affected by technology. We highlight six essentials... for retailers to navigate the transformation, meet consumer needs, and achieve up to six points of margin improvement to counteract inflationary headwinds.
Article

Launching the journey to autonomous supply chain planning

– For many companies, the COVID-19 pandemic has provided the impetus—and a uniquely apt moment—for transitioning toward... autonomous planning.
Article

How restaurants can thrive in the next normal

– We lay out potential timelines for the US restaurant industry’s recovery—and actions that restaurants should take... to cater to consumers’ new dining needs and preferences.
Article - McKinsey Quarterly

Reimagining industrial operations

– Through innovation, advanced analytics, digitization, electrification, and process efficiencies, carbon-intensive operations underpinning... the global economy can shape a more sustainable future.
Article

Revenue growth management in the COVID-19 crisis

– The fundamentals of revenue growth management remain, but CPG companies will need to pivot fast to respond to the crisis and lay... the groundwork for the next phase.
Article

Adapting to the next normal in retail: The customer experience imperative

– The COVID-19 crisis has led to dramatic shifts in consumer behavior. Retailers will have to work hard to meet ever-evolving customer... experience requirements in order to win and remain relevant.
Article - McKinsey Quarterly

Taking ownership of a sustainable future

– Three CEOs offer lessons on their pursuit of sustainability.
Article

Emerging from COVID-19: Australians embrace their values

– We followed 12 Australian households for a week to uncover the human and cultural context driving their observable changes in... light of the COVID-19 crisis.
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